TERMS & CONDITIONS:

  1. Description and material specification. The quantity and description of the products shall be
    as set out in our quotation or Order Confirmation.
  2. Products may vary slightly from their picture. Any samples, drawings, images, descriptive
    manner, or advertising produced by us and any descriptions or illustrations contained in our
    catalogues, websites (including the Website) or brochures are produced for the sole
    purpose of giving an approximate idea of the products described in them. They shall not
    form part of the contract or have any contractual force. The images of the products are for
    illustrative purposes only. Although we have made every effort to display the colours
    accurately, we cannot guarantee that your computer’s display of the colours will accurately
    reflect the colours of the product. Your product may vary slightly from those images.
  3. No claim will be accepted if the product has been installed. Please make sure all boards are
    inspected before installation.
  4. Product packaging may vary. The packaging of the products may vary from that shown on
    images.
  5. Making sure your measurements are accurate. If we are making the product to
    measurement you have given us, you are responsible for ensuring that these measurements
    are correct. Although we have made every effort to be as accurate as possible, all sizes,
    weights, capacities, dimensions and measurements indicated in our catalogues, websites
    (including the Website) or brochures or elsewhere are approximately.
  6. Products may vary. Due to the nature of wooden flooring products, we cannot guarantee:
    a) The moisture content of the wooden flooring products which may vary from batch to
    batch;
    b) The profiles of tongue and groove & click which may vary from batch to batch;
    c) The colour and consistency of wooden flooring products, which may vary from any
    sample and change as a result of the passage of time.
  7. Supplying alternative products. We are entitled to supply an alternative product to match as
    closely as possible to the products that you may have ordered. We will provide you with
    reasonable notice as soon as this becomes apparent and you will have the option to accept
    the alternate product or cancel your order.
  8. Who is responsible for installing the product? You and/or your installer shall be responsible
    for determining whether the products are fit for purpose where they are to be used for a
    particular or special purpose and whether they are suitable for the intended installation and
    location you agree, acknowledge and accept that we are a supplier of products only and
    nothing is to be taken as a warranty, representation or otherwise that we have provided any
    design advice or installation instruction upon which you are entitled to place any reliance.
    We are not responsible for installing the products. We shall have no liability for any damage
    to the products or any other property, person or otherwise caused during the installation of
    the products. Any guidelines or instructions that we may provide in relation to installation
    are to act as a manufacturer’s guide only, are not installation location or product specific
    and shall not be relied upon for proper installation of the products, which should be carried
    out by an appropriately skilled professional.
  9. Training courses on how to install the products. We do provide training courses on installing
    the products and these courses can be attended by anyone. Attendance on the course is
    subject to you having bought the products from us in the past and you have some
    knowledge of installation. The course is designed towards the more experience subcontractors. The training course include a half day course providing guidance to the
    installers on how to best install the products. The training course only covers installation
    and maintenance to the product. Please contact us for further information.
  10. Your responsibility to maintain the products. You shall be responsible for ensuring that the
    products are fully and properly maintained, including but limited to:
    a) by ensuring that the products are stored and maintained in accordance with any
    manufacturer’s guidance or instructions and good practice (including, but not limited to,
    being kept at the appropriate humidity level);
    b) by ensuring that wooden flooring products are adequately protected against damage
    (including, but not limited to scratches, dents and scuff marks) including but not limited
    to by sanding, sealing and using cloth furniture protectors in accordance with
    manufacturer’s guidance or instructions or good practice.
  11. When ordering make sure that you have added enough waste. If a second batch of timber is
    ordered for the same installation there may be colour variations due to time and oil/stain
    batches.

LALEGNO SOUTH AFRICA PAYMENT TERMS:

1. Material to be paid in full on acceptance.
2. Installation – 40% on the start of the job and 60 % on completion
3. Full payment required upfront for supply only jobs.
4. Quotes are valid for 10 days from date of quote.
5. All quotes issued based on plans and drawings will be subject to final measurements and any variations will be for the client’s account.
6. When making payment please use quote number as reference.

PLEASE NOTE:
We offer a 5-year guarantee on workmanship and a 10-year guarantee on flooring. Read more about our 10-year flooring guarantee here.
All timber is species of an organic product and may have colour variations. This may also lead to colour variations on applied oils. Read more about Wood Grades here.
Any refund will be subject to a 10% handling fee.